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Tuesday, 26 May 2015

Formal Complaint - Our Ref: ENF/15/Q1/DL/2442 & Race Relations

















From: derrick_lynch@hotmail.co.uk
To: quratulain.saeed@beh-mht.nhs.uk; june.herbert@beh-mht.nhs.uk; richard.perry@beh-meh.nhs.uk; micheal.salfrais@beh-meh.nhs.uk
CC: patient.experience@beh-mht.nhs.uk
Subject: RE: Formal Complaint - Our Ref: ENF/15/Q1/DL/2442 & Race Relations
Date: Tue, 26 May 2015 17:07:14 +0100


Dear Qura Saeed,


Thank you for your reply.

Which one of the staff has a copy of the meeting minutes?

Kind regards

Derrick Lynch, Black, IC3, B9, BEUR


From: Quratulain.Saeed@beh-mht.nhs.uk
To: derrick_lynch@hotmail.co.uk; June.Herbert@beh-mht.nhs.uk; richard.perry@beh-meh.nhs.uk; micheal.salfrais@beh-meh.nhs.uk
CC: patient.experience@beh-mht.nhs.uk
Subject: RE: Formal Complaint - Our Ref: ENF/15/Q1/DL/2442 & Race Relations
Date: Tue, 26 May 2015 13:55:01 +0000



Dear Derrick




Many thanks for your email. I am aware that your complaint is with the CEO for signature, this is expected to be with you shortly by email.




In relation to your other request re: minutes, we do not currently have these on file. I can see that you have also sent this email to the staff involved in the meeting. I am sure they will be able to assist you with this issue




Best Wishes




Qura





Kind Regards,




Qura Saeed


Patient Experience Manager.

Managing complaints for the Borough of Enfield.



Patient Experience Team – Corporate


Barnet, Enfield & Haringey Mental Health Trust.

P2 Old Audiology, St. Ann’s Hospital, St. Ann’s Road, Haringey, London N15 3TH.

Direct Mobile Number: 0208 702 6456.

Email: quratulain.saeed@beh-mht.nhs.uk



Manager: Michael Benson, Tel: 0208 702 4478.


Web: www.beh-mht.nhs.uk



Please use my nhs.net address for information containing person identifiable information:
q.saeed@nhs.net. Then please send an email to my Trust beh-mht address to notify me that you have sent an email to my nhs.net account as it is not constantly monitored.





_______________________________________________________

From: derrick_lynch@hotmail.co.uk
To: quratulain.saeed@beh-mht.nhs.uk; june.herbert@beh-mht.nhs.uk; richard.perry@beh-meh.nhs.uk; micheal.salfrais@beh-meh.nhs.uk
CC: complaints@beh-mht.nhs.uk; sharonhunnisett@sjog.org.uk; sarahstumpo@sjog.org.uk; paula.mckevitt@beh-mht.nhs.uk; natasha.edwards@beh-mht.nhs.uk; information.governance@beh-mht.nhs.uk; patricia.morgan@beh-mht.nhs.uk; anna.basheer@beh-mht.nhs.uk; shashi.cambell@beh-mht.nhs.uk; liamohanlon2@sjog.org.uk; info@irr.org.uk; omar@runnymedetrust.org; black.national.party@gmail.com
Subject: Formal Complaint - Our Ref: ENF/15/Q1/DL/2442 & Race Relations
Date: Tue, 26 May 2015 10:45:54 +0100



Dear Qura Saeed,


Please will you give me an update on this situation.
I have not heard anything about the progress of my complaint.


Please could you send me a copy of the minutes of the meeting about my complaint I had with the Home Treatment Team on 27 April 2015 at the Chase Farm Building.
In attendance was:
June Herbert, IC3, Black, Deputy Team Manager.
Michael Salfrais, IC1, White, Team Leader.
Richard Perry, IC1, White, Patient Experience Advisor.
In the meeting I was promised:
1. Written apologies from those responsible for the problems.
2. An explanation of how these problems occurred.
3. A copy of the Home Treatment Team staff training manual/procedures


I have copied the original emails of my complaint below in case there has been a mix-up and information has gone missing.




_________________________________________________________________






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