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Saturday, 27 June 2015

The Royal Bank of Scotland / Williams & Glyn Race Relations 2









The Royal Bank of Scotland / Williams & Glyn Race Relations 2

From: derrick_lynch@hotmail.co.uk
To: lisa.2.stewart@rbs.co.uk; frank.reilly@rbs.co.uk; michael.hyde@rbs.co.uk; paul.oreilly@rbs.co.uk; clare.burton@rbs.co.uk; information@bitc.org.uk; pamela.cooney@bitc.org.uk; sana.butt@bitc.org.uk; don.cowper@bitc.org.uk
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Subject: The Royal Bank of Scotland / Williams & Glyn Race Relations
Date: Sat, 27 Jun 2015 11:36:02 +0100


The Royal Bank of Scotland / Williams & Glyn Race Relations




Dear Lisa Stewart | Sustainability Manager | RBS Sustainability,


Thank you very much for your reply dated Friday, 26 Jun 2015 14:45:02. It was enlightening.


You wrote:
"RBS’ cross bank Inclusion strategy, is driven through a global specialist team"


1. How large is this global specialist team in The Royal Bank of Scotland?
2. Can you provide any details on the global specialist team in The Royal Bank of Scotland?




You wrote:
". . . age, belief, disability, ethnic or national origin, gender, gender identity, marital or civil partnership status, political opinion, race, religion or sexual orientation (aligning to the UK’s protected characteristics ).


3. Is The Royal Bank of Scotland fully aware of the British Race and Ethnicity Codes? (illustrated version attached)




You wrote:
". . . so we’ve decided to take positive action. "


4. Has it been necessary for The Royal Bank of Scotland to take positive action on Race Relations as well?




You wrote:
"We and 113 other UK employers completed a benchmarking survey across the areas of workforce data, and actions to embed diversity and inclusion, which is scored and ranked by Race for Opportunity/BITC."


5. What is the Racial Ranking for The Royal Bank of Scotland?
6. Are you pleased with The Royal Bank of Scotland ranking?




You wrote:
"We have a Head of Inclusion, supported by a small team."


7. Who is the Head of Inclusion at The Royal Bank of Scotland?
8. What is the email contact address for the Head of Inclusion at The Royal Bank of Scotland?




I look forward to your reply.




Kind regards




Derrick Lynch, IC3, B9, BEUR











From: Lisa.2.Stewart@rbs.co.uk
To: derrick_lynch@hotmail.co.uk
CC: Simon.Rosen@rbs.co.uk
Subject: Response from RBS to your letter dates 9 June
Date: Fri, 26 Jun 2015 14:45:02 +0000




Dear Mr Lynch,



Thank you for your letter to RBS dated 9 June 2015. As a member of the bank’s Sustainability team and manager of the Sustainability Report which you have referenced, I am responding on behalf of RBS.



We are happy to provide more information on our work on equality, diversity and inclusion as requested, and we will endeavour to address each of your questions in turn.

1. What work has been done on “equality, diversity and inclusion”?

RBS’ cross bank Inclusion strategy, is driven through a global specialist team, who report to our Executive Committee. RBS continues to focus on building an environment that based on meritocracy and inclusion, where all employees can develop their full potential, irrespective of their age, belief, disability, ethnic or national origin, gender, gender identity, marital or civil partnership status, political opinion, race, religion or sexual orientation (aligning to the UK’s protected characteristics ).

Over 15,000 of our staff are members of our employee-led voluntary networks (for LGBT, gender, disability, Black, Asian and Minority Ethnic (BAME) and parents/carers), which play a key role in delivering, raising awareness of and influencing our inclusion strategy.

RBS also work with a number of external partners, such as Business in the Community (who support the opportunity Now and Race for Opportunity benchmarks), Stonewall’s Workplace Equality Index, and the ‘Business Disability Forum’ to benchmark our progress and help evolve our strategy for employees and customers.



Some examples of recent work include:

· Improving gender balance:

o Across the industry, there is an imbalance of senior female leaders. It will take c70 years to achieve gender balance on the current trajectory, so we’ve decided to take positive action. We achieved our goal of ensuring that women hold at least 30% of our top 5,000 roles. We are pushing the boundaries further and have now set a formal target for around one third of our top 600 management roles to be held by women by 2020 within each of our business areas. We have a comprehensive gender plan to help support each of our businesses to achieve their target. Progress is regularly tracked by our Executive Board.

o On the customer side, we have 230 Women in Business Specialists, who are accredited by the Chartered Banker Institute, offering mentoring, networking and professional business advice to women led and owned smaller and medium seized enterprises

· LGBT (Lesbian, Gay, Bisexual, Transgender)

o We have introduced the gender neutral Mx title in our customer processes

o Partnering our policy team to introduce a Transgender Colleague policy, this will be supplemented by a guide to support employees understanding

· Race /Multicultural

o Continued focus on strengthening our development offerings for Black, Asian and Minority Ethnic (BAME) colleagues to ensure we identify and support more colleagues from ethnic minority populations. On the customer side we partner with various external suppliers to ensure our products and services meet a diverse range of customer requirements.

· Disability

· We are increasing our focus on disability through the implementation of a ‘one bank’ disability plan which identifies and influences the key organisational processes and practices which will help us to be “disability smart” as a service provider and employer.



In addition to these highlights, we also have offerings that apply across all strands of Diversity, e.g., unconscious bias training, which encourages colleagues to challenge their assumptions and to identify and manage any bias.

Though we have made good progress, we will continue to push ourselves further, adapting to the needs of our customers and colleagues.



2. What is the ranking system?

3. How does the ranking system work?

4. What is Race for Opportunity?

To take all of these questions together, Race for Opportunity is an initiative run by Business in the Community (see http://raceforopportunity.bitc.org.uk/generic-page)

It undertakes campaigning, research, awards and benchmarking. The ranking we refer to is the Race for Opportunity benchmark 2014 (details at http://raceforopportunity.bitc.org.uk/Awards-Benchmark/Benchmark2014toptenorganisations). We and 113 other UK employers completed a benchmarking survey across the areas of workforce data, and actions to embed diversity and inclusion, which is scored and ranked by Race for Opportunity/BITC.



5. Who is in charge of “equality, diversity and inclusion”?

We have a Head of Inclusion, supported by a small team. These individuals are responsible for driving our plans to make RBS a more inclusive organisation, including ensuring our people, policies and processes reflect this.



6. Request for information on RBS standards for Race Relations

Our Inclusion principles provide us with a guide on how we behave with each other, our customers, communities, suppliers and other stakeholders. Respect for diversity and inclusion is built into our company values, staff code of conduct, and mandatory staff training.

They are applicable on a Global and a cross-protected characteristic basis (age, disability, gender reassignment, race, religion or belief, gender, sexual orientation, marriage and civil partnership, and pregnancy and maternity.)



I trust this information helps to answer your questions, and I would be happy to answer any further questions you may have.



Kind regards,

Lisa Stewart









Lisa Stewart | Sustainability Manager | RBS Sustainability



RBS Gogarburn | House F First Floor | PO Box 1000, Edinburgh | EH12 1HQ | Depot code: 045

Tel: +44 (0) 131 626 6871 (int. 2626 6871) | Mobile: +44 (0) 7876846308 | Email: mailto:lisa.2.stewart@rbs.co.uk



The content of this e-mail is CONFIDENTIAL unless stated otherwise

The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent. The Royal Bank of Scotland plc may monitor e-mails for business and operational purposes. By replying to this message you give your consent to our monitoring of your email communications with us.
Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate.




From: derrick_lynch@hotmail.co.uk
To: simon.rosen@rbs.co.uk
CC: frank.reilly@rbs.co.uk; michael.hyde@rbs.co.uk; paul.oreilly@rbs.co.uk; clare.burton@rbs.co.uk
Subject: RE: The Royal Bank of Scotland / Williams & Glyn Race Relations
Date: Tue, 9 Jun 2015 15:17:26 +0100



Dear Simon Rosen, Senior Corporate Relationship Manager,

Thank you very much for your reply.

I will send a copy of these emails to the head office of The Royal Bank of Scotland.


The Royal Bank of Scotland Group Plc
Gogarburn
PO Box 1000
Edinburgh
EH12 1HQ

Kind regards


Derrick Lynch



From: Simon.Rosen@rbs.co.uk
To: derrick_lynch@hotmail.co.uk
CC: Frank.Reilly@rbs.co.uk; Michael.Hyde@rbs.co.uk; Paul.Oreilly@rbs.co.uk
Subject: RE: The Royal Bank of Scotland / Williams & Glyn Race Relations
Date: Tue, 9 Jun 2015 13:48:02 +0000


Hello Derrick,

As referred to in my previous letter, this is something dealt with by the head office of the bank and not locally.

I would suggest you put any requests you have in writing to the following address.

The Royal Bank of Scotland Group Plc
Gogarburn
PO Box 1000
Edinburgh
EH12 1HQ

Please note I do not have an email address or phone number for the relevant department.

Kind regards

Simon Rosen
Senior Corporate Relationship Manager
Royal Bank of Scotland Corporate Banking (Future Williams & Glyn Team, RBS)
PO Box 436
Sutton
SM1 9LN
Tel + 44 (0) 20 8643 9478
Fax + 44 (0) 20 8643 9539
Mobile 07979 705379
Corporate Service Team Tel 0845 366 2982 Fax 0845 366 2991
email simon.rosen@rbs.co.uk
Dedicated support clare.burton@rbs.co.uk
The service I provide to you is very important to me, if you are not very satisfied then please tell me. If you are, then please do not hesitate to pass my details on to others.Please feel free to connect with me on LinkedIn at www.linkedin.com/pub/simon-rosen/31/99b/147
This email is classified as confidential




From: Derrick Lynch [mailto:derrick_lynch@hotmail.co.uk]
Sent: 09 June 2015 14:28
To: Rosen, Simon (Future Williams & Glyn Team, RBS)
Cc: Reilly, Frank (RBS Corporate Banking); Hyde, Michael (RBS, Corporate Banking Future Williams & Glyn Team); O'Reilly, Paul (North London, Business Banking)
Subject: RE: The Royal Bank of Scotland / Williams & Glyn Race Relations




Dear Simon Rosen, Senior Corporate Relationship Manager,

Thank you very much for your reply.


In the RBS Sustainability Report 2014, Earning our customers’ trust.


The Royal Bank of Scotland wrote:
"2014 recognition for our work on equality, diversity and inclusion: Increased our ranking from Silver to Gold for Race for Opportunity (ethnicity)."
http://www.rbs.com/sustainability/sustainability-downloads.html


Please could you send me the email contact details of the person at The Royal Bank of Scotland who could explain the above sentence to me.


1. What work has been done on "equality, diversity and inclusion".
2. What is the ranking system?
3. How does the ranking system work?
4. What is "Race for Opportunity (ethnicity)"?
5. Who is in charge of "equality, diversity and inclusion"?






The Public Sector Equality Duty (Equality Act 2010) requires public authorities to have ‘due regard’ to the need to:

1. Eliminate discrimination, harassment and victimisation and any other conduct that is prohibited by or under the Act.

2. Advance equality of opportunity between people who share a relevant protected characteristic and people who do not share it.

3. Foster good relations between people who share a relevant protected characteristic and those who do not share it.



Race is one of the "Protected Characteristics" in the Equality Act 2010.

Refers to the protected characteristic of Race. It refers to a group of people defined by their race, colour, and nationality (including citizenship) ethnic or national origins.

http://www.equalityhumanrights.com/private-and-public-sector-guidance/guidance-all/protected-characteristics



I would like to find out if the Royal Bank of Scotland has similar standards for Race Relations internally and externally.


Kind regards


Derrick Lynch











From: Simon.Rosen@rbs.co.uk
To: derrick_lynch@hotmail.co.uk
CC: Frank.Reilly@rbs.co.uk; Michael.Hyde@rbs.co.uk; Paul.Oreilly@rbs.co.uk
Subject: RE: The Royal Bank of Scotland / Williams & Glyn Race Relations
Date: Tue, 9 Jun 2015 07:29:43 +0000


Hello Derrick and am glad you enjoyed the Seminar, Please find attach a link to the bank's providing our sustainability reports covering the areas you mentioned below.

http://www.rbs.com/sustainability/sustainability-downloads.html

If this is an area you are interested in working with the bank, may I suggest you click on the link to supply goods and services at the bottom of the page and register your interest and a colleague will come back to you. Please note this would be a bank wide area and not something specific to the Enfield area.

I trust this helps.

Kind regards
Simon Rosen
Senior Corporate Relationship Manager
Royal Bank of Scotland Corporate Banking (Future Williams & Glyn Team, RBS)
PO Box 436
Sutton
SM1 9LN
Tel + 44 (0) 20 8643 9478
Fax + 44 (0) 20 8643 9539
Mobile 07979 705379
Corporate Service Team Tel 0845 366 2982 Fax 0845 366 2991
email simon.rosen@rbs.co.uk
Dedicated support clare.burton@rbs.co.uk
The service I provide to you is very important to me, if you are not very satisfied then please tell me. If you are, then please do not hesitate to pass my details on to others.
Please feel free to connect with me on LinkedIn at www.linkedin.com/pub/simon-rosen/31/99b/147
This email is classified as confidential




From: Derrick Lynch [mailto:derrick_lynch@hotmail.co.uk]
Sent: 08 June 2015 16:37
To: Rosen, Simon (Future Williams & Glyn Team, RBS)
Subject: The Royal Bank of Scotland / Williams & Glyn Race Relations





The Royal Bank of Scotland
Enfield Corporate Banking
PO Box 436
Sutton
SM1 9LN


Telephone: 0208 643 9478
Mobile: 07979 705 379


Dear Simon Rosen, Senior Corporate Manager,


Thank you for an excellent presentation today at the Enfield Thinks, RBS: SME Banking Surgery on Monday 08/06/2015, 14:00 to 16:00.
http://enfieldthinks.co.uk/enfield_thinks/homepage/3/whats_on


I was very pleased to hear that the The Royal Bank of Scotland is making efforts to improve its community relations in Enfield by working with the public authorities on community projects and that the new bank of Williams & Glyn will soon be available in Enfield.
http://williamsandglyn.jobs.rbs.com/pages/a-new-bank


I plan to set up a business to provide a best practice people management standard, offering accreditation to organisations that adhere to a Race Relations framework. The Race Relations standard will be regularly reviewed by independent research conducted on the benefits of working with a Race Relations framework and the impact of achieving recognition. I am doing research that should indicate that good Race Relations has a positive impact on performance.


Please could you let me have the email contact details of the person responsible for Race Relations both internally and externally in the Enfield Corporate Banking department.


Please could I have the email contact details of Micheal as he did not have any business cards with him today at the event.


Kind regards


Derrick Lynch



*** WARNING : This message originates from the Internet ***
The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent. The Royal Bank of Scotland plc may monitor e-mails for business and operational purposes. By replying to this message you give your consent to our monitoring of your email communications with us.
Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate.
*** WARNING : This message originates from the Internet ***
The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent. The Royal Bank of Scotland plc may monitor e-mails for business and operational purposes. By replying to this message you give your consent to our monitoring of your email communications with us.
Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate.



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